can i return my new phone to at&t
Return your device and any accessories using the prepaid shipping label that we emailed you. Our return policy does not reflect the policies of ATTs authorized dealers or retailers.
Manage At T Prepaid Account
The other thing that you can do is.
. When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device. Customers can use their ATT plan as a mobile hotspot though usage is specific to each plan. Do Not use one package to return multiple trade-ins.
Bring Your Own Phone. You will need your receipt. Up to 6 cash back ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT.
Have the manufacturers original packaging. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. Get up to 650 towards paying off eligible devices.
We wont credit your card for the return. If the equipment you purchased directly from ATT does not meet your expectations you may return or for all equipment other. ATT GSM Get a new phone.
ATT PREPAID SM. Do not use the shipping label that came with your NEW phone. Take out the card and do not turn it in when you turn in the phone.
You need to get it in writing or record the call IMHO dont break any laws. Make sure you return the defective device to us within 30 days of receiving your. Give the customer support operator your ATT account information which may include an email address and phone number so they can confirm the warranty and service.
If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. You can return or exchange your device during the return and exchange period if you purchased it. Contact us at 1-800-672-5390 to cancel your new service activation.
Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Some phones devices and accessories dont use the standard ATT return policy.
Get your receipt when you mail it back at the post office. Get up to 500 in credits when you switch to Verizon and bring your own phone. Up to 800 off an eligible smartphone.
When you mail it include documentation to explain this is the original phone NOT a replacement include the note if you got it in writing. Up to 650line or 350 in ETF via trade-in credit and prepaid card BYOD. I found next to cost more and decided to switch to a contract.
You can discard the SIM card from the new phone or give it back to ATT if you bought or leased the device from them. You can then do one of two things. Remove the SIM or SD card.
And request a Return Authorization for all returns and exchanges. For example some devices must be returned within 14 days from the date of purchase instead of 30 days. The first is to put the SIM card from your old phone into the tray for your new one.
ATTs headquarters are in Dallas Texas. Be in like-new condition with no physical or water damage. Get a new phone.
Once you reach the support line let them know that your phone has a malfunction or defect and that youd like a replacement. If you dont know how to do that check ATT online support for steps to complete. Over the phone from AT.
Make sure one last time that all your. This return policy may not reflect the policies of ATT authorized retailers. If you have an unlocked GSM phone and your phone supports ATTs LTE bands you can bring your own phone to ATT.
If you cant locate the prepaid return shipping label contact us. Return Period ConsumersIndividual Responsibility Users - You have up to14 days after purchase or shipping date if equipment is shipped to return or exchange your. For specific exception details about the return policy for your phone device or accessory visit ATT Wireless Return Policy and click the Returns by Device tab.
From a corporate-owned AT. These are free under condition of continued service. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies.
Carrier iPhone Return Policy. With ATT you can exchange your iPhone within 30 days of purchase. I signed up for the next plan for the 5S at an ATT store.
That means ATT will be charging you for the phone but also crediting those charges. You call or go to a store like OP did and get a free phone. You have 14 days to return your iPhone.
That label is used to return the New Device and will not be sent to the ATT Trade-In Program facility. When I called ATT the rep said I could cancel next and switch to a contract at the store without returning the phone. Refunds are applied using the.
ATT is shutting down its 3G network next February and is prepared to give its customers a new phone for free lest their current one becomes useless that is they cant place calls over LTE. And you may have to pay a restocking fee of 50. ATTs network and services are available nationally.
Call 800-331-0500 to reach the ATT customer service line.
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